Though this isn't the most importantaspect to help you distinguish a reliable shared hosting provider from a bad one or a reseller from an actual supplier, having the option to call and speak with a live person is a sign that you aren't working with a one-person company and that you'll be able to reach somebody any time you're in need of support. The phone support for hosting services may vary from basic to dedicated, which means that the problems which can be resolved with a phone call differ depending on the provider. Usually, these matters are more basic and feature billing or first level technical issues since more complex problems often need a support ticket where both you and the administrators can follow the proceedings with a given issue. However, being able to phone call your provider can save you considerable time and efforts for the numerous tiny problems that will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
All our shared hosting packages come with phone support fourteen hours a day even on public holidays, which means that if you don't have an account yet, you are able to give us a call and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you are able to contact the number that is nearer to you. In case you're a current customer, we can help you timely with any general and billing issues and with a number of technical matters to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to talk with a live person to get things done right away. Of course, some matters cannot be resolved on the telephone, so if this is the case you will have to take advantage of our ticketing system.