Should you ever face a problem with your site and be incapable of handling it yourself, ask the hosting company’s help desk staff to help you bring the website back online. A swift solution would be the best-case scenario, but lots of companies respond within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if your problem can be easily solved, your site may not function properly or may not be accessible at all for a lengthy period of time, so you may lose prospective customers as it’s rather unlikely that anybody would willingly revisit a site that’s inoperational. That said, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a timely manner. If an app update doesn’t proceed smoothly or if you erase something by accident, for example, the site must be restored swiftly in order to prevent extended unreachability.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our Linux shared hosting and you’ve got a question or chance upon some problem, you can touch base with us 24/7 by posting a technical support ticket or by sending an e-mail and we’ll make sure that you have a reply in less than sixty minutes. In case the issue can be resolved, we will do it before we reply, while in case there is something that you need to do on your end, we will provide you with all the necessary information – what possible solutions to try, what settings to check, etc. Typically, you’ll receive an answer within less than thirty minutes, which suggests that waiting around for hours on end or even for more than 1 day to receive help is something unthinkable. Our one-hour response time guarantee is valid for any inquiry that you may have – billing, general or technical.