A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to receive some information about the hosting services or have some issue resolved because you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower chance of mistakes any time you exchange information like usernames or domain names, the more rapid response time since the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue in question. In addition, you are able to connect with a live chat room from any computer that's connected to the web, avoiding the telephone rates that you'll need to pay when you are calling to another country.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all our Linux shared hosting, you will find live chat support that is available each and every day, even on holidays. You will be able to get in touch with us no matter if you already own an account or not, because we can support you with all kinds of things, ranging from supplying you with common info on our solutions in case you are not our client yet and you're thinking about obtaining one of our packages, to helping you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, so you will need to take advantage of the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.