Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting is not separate from the web hosting account. It is included in our full-featured Hepsia hosting Control Panel and you will be able to visit it whenever you need with only several clicks of the mouse, without the need to sign out of your account. The ticketing system offers a quick-search field, so you can track the status of de facto any trouble ticket that you have already submitted, if required. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to handle a given problem before you actually open a ticket. The ticket response time is no more than one hour, so you can receive timely assistance whenever you need it and in case our help desk team recommends that you should do something inside your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.