A ticketing system is the most common means of communication that hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to tackle a problem that takes some time to investigate or that needs to be escalated to an admin. In this way, all replies contributed by either side will be stored in one location in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you’ll have to log in and out of no less than 2 accounts to carry out a specific operation or to reach the company’s support staff. If you want to manage a couple of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. In addition, it might take a significant length of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting is not separate from the web hosting account. It is included in our full-featured Hepsia hosting Control Panel and you will be able to visit it whenever you need with only several clicks of the mouse, without the need to sign out of your account. The ticketing system offers a quick-search field, so you can track the status of de facto any trouble ticket that you have already submitted, if required. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to handle a given problem before you actually open a ticket. The ticket response time is no more than one hour, so you can receive timely assistance whenever you need it and in case our help desk team recommends that you should do something inside your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.