The presence of the customer and tech support that a shared hosting company offers will tell you a lot about the services they provide as well. When you are allowed to use only e-mails and tickets, you have most probably discovered a reseller and not the actual web hosting provider. When this is the case, you may have to wait for several days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for further help. If the provider offers you different means of communication with quick response time that are available anytime, they're most likely the top provider, not a reseller. Which means that you'll reap the benefits of well-timed assistance and top quality support as they'll have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it is generally better to be able to contact your website hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, that's why our shared hosting services include 24/7 technical support plus various options for communication. In case you don't have an account yet, you can give us a call or use our live chat and talk to a live agent, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up ordering a service which you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. Unlike the majority of providers out there today, we reply to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during official holidays.