Many persons who begin using their 1st hosting account, or switch companies, usually have questions in regards to how given operations are executed or have problems setting up various things such as emails, website settings, and so on. This is the reason why, some providers have prepared documentation with the most common questions and issues in order to help their clients get info swiftly and seamlessly. Consequently, the help desk support team members can concentrate on real issues that certain clients may be encountering, because the solution for the minor things will be available online and clients can easily fix them without contacting the help desk team. Having exhaustive documentation is extremely important, especially for new clients with no practical experience at all, because the hosting service entails a lot of functions and lots of individuals can become puzzled about what to do. A good knowledge base can both help you accomplish the tasks that you wish and acquaint yourself with how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve bought your first shared hosting package through our company or have migrated your site over to us, you’ll grow accustomed to our platform and our custom-created Hepsia Control Panel before you know it thanks to the fact that we have prepared a detailed online knowledge base where you can find all the info that you’ll ever need – both general info with regards to the hosting service as a whole and more specific info about the separate functions that you can make use of and the difficulties that you may bump into. The articles are available in two places. The entire article archive is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each section of the Control Panel too. You can get to know how to accomplish practically everything, from enabling an .htaccess file to administering a mailing list, and all the articles offer exhaustive instructions, so you will never become disoriented on account of an unclear text. Surely, if you experience a more specific obstacle and you do not find a solution in our knowledge base, you can get in touch with our client support team 24x7x365.